Frequently Asked Questions

The questions we are asked most often, answered plainly. If yours is not here, write to vuonghuu2593@gmail.com.

Products and materials

Is the leather genuine?

Yes. We work with genuine alligator, ostrich, lizard and stingray hides, alongside full-grain cowhide, textured calfskin and goat leather. Nothing we sell is embossed cowhide printed to look exotic.

Why does my piece not look identical to the photo?

Because it is cut from a different part of a different animal. Scale size, grain and colour depth vary across a single hide, let alone between hides. Every photo shows a real piece we made, and yours will be recognisably the same design with its own markings.

Which leather should I choose?

Alligator for longevity and presence, ostrich for softness, lizard for a slim elegant profile, stingray for everyday resilience. Our exotic leather guide goes into detail.

How do I look after it?

See our leather care guide. The short version: rotate it, keep it out of heat, condition it a few times a year.

Ordering and personalization

Can I add my initials?

On most pieces, yes, by foil stamping or blind deboss. Character limits, fonts and placement vary by piece and are set out on our personalization page and on each product page.

Can you make something that is not on the site?

Often. Tell us what you have in mind, which leather, and roughly what dimensions, and we will tell you whether we can do it and what it would cost.

What size watch strap do I need?

You need your lug width and your wrist measurement. Our sizing guide walks through both. Send us a photo of your watch if you would rather we checked.

Can I change or cancel my order?

While the piece is still in production, usually yes. Once it has shipped, no. Write to us as soon as you know.

Delivery

How long until it arrives?

Production takes the time listed on the product page, most often 7 to 15 business days. Delivery after that is typically 10 to 20 business days internationally. Full detail on our shipping page.

Do you ship worldwide?

Yes, with tracking. Some countries restrict the import of exotic skins, so if you are unsure about the rules where you live, ask us before ordering.

Will I pay customs or import duty?

Possibly. Any customs fees, duties or local taxes are set by your country and are the buyer's responsibility. They are not included in the price you pay us.

Returns

Can I return a personalized piece?

Not unless it arrives faulty, damaged or incorrect, in which case we will make it right. A piece stamped with your initials or cut to your wrist cannot be resold. Non-personalized items have a 30-day return window, and EU orders have a 14-day right to cancel. See returns and refunds.

Something arrived damaged. What now?

Email us with photos as soon as you open the parcel and we will sort it out.

About us

Where are you based?

Ho Chi Minh City, Vietnam. Everything is made in our own workshop, not outsourced. Read the story behind the workshop.