Returns & Refunds

We want you to be happy with what you receive. Because almost everything we make is cut to order and often personalized, please read this before you buy.

The short version

• You have 30 days from receiving your item to request a return.
• Personalized and custom-made items cannot be returned unless they arrive faulty, damaged or incorrect.
• If your order is shipping into the European Union, you have a 14-day right to cancel, for any reason and without justification.
• Anything faulty, damaged or wrong is our problem to fix. Tell us straight away.

Standard returns

To be eligible, the item must come back in the same condition you received it: unworn, unused, with tags, in its original packaging, with your receipt or proof of purchase.

Start a return by emailing vuonghuu2593@gmail.com. If the return is accepted we will send you a return shipping label and instructions. Items sent back without requesting a return first cannot be accepted.

Returns go to: 12A-12A Chung cư Hoàng Quân, Xã Bình Hưng, Ho Chi Minh City, Vietnam.

What cannot be returned

Custom and personalized pieces are excluded, because a wallet stamped with someone else's initials cannot be resold. This covers any order with engraving, foil stamping, debossing, a chosen letter, a custom colour combination, or bespoke dimensions such as a watch strap cut to your lug width and wrist.

Sale items and gift cards are also non-returnable.

Damage, defects and wrong items

None of the above applies if something is wrong with what you received. Inspect your order when it arrives and contact us immediately if the item is defective, damaged in transit, or not what you ordered. Send photos if you can. We will evaluate it and make it right.

European Union: 14-day cooling off

If your order ships into the EU, you may cancel or return it within 14 days for any reason. The item must be in the same condition you received it, unworn and unused, with tags and original packaging, together with proof of purchase.

Exchanges

The fastest route is to return the item you have and, once the return is accepted, place a separate order for what you want instead.

Refunds

We will let you know once your return has arrived and been inspected, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it. If more than 15 business days have passed since we approved your return and nothing has arrived, write to us.

Still unsure before you order?

Ask. Send a photo of your watch, your wrist measurement, or a question about a colour, and we will tell you what we think before you commit. Advice costs nothing and it is cheaper than a return. See also our shipping and delivery page.